VIP Support Services

Rocstor VIP Program (available in USA only)

If you (the customer) have mission critical or private data, Rocstor will support you by sending you a “loaner” drive to back up any sensitive data and use the loaner drive until Rocstor fixes the existing problem or replaces the drive. The only cost to you will be the shipping of the loaner drive(s).

All Rocstor customers may take advantage of “Rocstor V.I.P. Program” with no additional purchase obligation. This program is designed for the fast and easy replacement and any failed or failing Rocstor drive.

Please contact Rocstor directly for a Return Authorization Number (RMA) at (818) 449.2000 extention 8883 or email All RMA numbers are good for 5 days.

Please call Rocstor directly for an RMA number. All RMA numbers are good for 5 days.

Download the Rocstor VIP Program Procedures.