Customer Service

Payment Method
We accept Amazon Payment, Paypal, VISA, MasterCard, Discover, American Express and Diners Club. For your protection, credit card orders will be shipped only to your billing address and may require additional verification. You may call one of our representatives at +1.(818) 727-7000 for accurate shipping costs to your destinations or check the freight cost on rocstor.com web site. As applicable, Include California sales tax and shipping costs. Sales tax is charged only on shipments to California. Purchase orders are accepted on approved corporate, educational and government orders. Contact our corporate/education sales representative at +1 (855) 245-1616. All Credit card orders are subject to credit verification and approval. Rocstor.com does not accepts money orders, cashier’s checks, personal checks, and company checks. Orders are processed upon receipt of a funds per order or cashier’s check. Rocstor.com cannot guarantee the availability of a product by the time funds clear or payment is received.
Shipping
We ship by FedEx UPS, and USPS in the United States. There will be an Extra charge for Alaska and Hawaii. Return shipments of RA items are only done by FedEx Ground, if the customer pays the difference in shipment cost customer requests next-day delivery. International orders will be shipped by FedEx or DHL International Air methods. Rocstor.com will ship your product to you by the best method available for your specific needs. You have the option of next day, second day, or ground shipping. Total shipping charges are calculated based on the total weight of the all the items in your order. There is a minimum fee of $5.00 per shipment. For any shipment that is refused, you will automatically be charged $25.00. Same Day Shipping: If you place your order by 4:00 p.m. EST Mon – Fri, and the product is in stock, your order will be shipped that day. Note: We cannot deliver to P.O. Boxes. Shipments are subject to stock availability. We reserve the right to deny using 3rd party shipper account # on any shipment.
Backorders
At Rocstor.com, we automatically update our on-line store so that we may offer our members the most up-to date products available. If your order is not in stock it will be placed on backorder and shipped when the item is available via FedEx ground. You may cancel a backorder at any time prior to shipping by contacting customer service at sales@Rocstor.com
Rocstor.com Phone orders
Phone orders placed and credit approved by 1:00 (PST) Monday – Friday for items in stock not requiring configuration for delivery to the contiguous U.S. will ship that same day via UPS or FedEx Priority as per your request. In some cases it may take 1-2 BUSINESS DAYS to fully verify the information on your account before we can ship out (we are very secure with your billing information and we want to protect you as much as possible). We recommend ordering online when possible because this will expedite this process a bit.
Rocstor.com Online Orders
Online orders placed and credit approved by 12:00 PM (PST) Monday – Friday for items in stock not requiring configuration for delivery to the contiguous U.S. will ship that same day via UPS or FedEx as per your request and shipping method chosen. In some cases it may take 1-2 BUSINESS DAYS to fully verify the information on your account before we can ship out (we are very secure with your billing information and we want to protect you as much as possible). Ordering online is recommended, when possible, because this will expedite this process a bit.
Order Acceptance Policy
Order Acceptance Policy: The receipt of an electronic order confirmation does not constitute the acceptance of an order or as a confirmation of an offer to sell. Rocstor.com reserves the right, without prior notification, to limit the order quantity on any item. In order to protect the interests of our customers all orders placed for over $2000.00 (U.S.) must obtain pre-approval with an acceptable method of payment, as established by our Credit & Fraud Department. Additional verification of information may be required prior to the acceptance of any order. Rocstor.com reserves the right, without prior notification, to limit order quantities of any product to any customer and the right to do business with any individual or business.
Price & Availability
Because of the fast-changing nature of our business, prices and availability are subject to change without notice. If a product is not in stock when you place your order, we will do our best to let you know. We will also do our best to let you know as to when we estimate the product arrival. Anticipated delivery dates are dependent upon vendor supplies and other factors and are subject to change.
Photographic, Typographic and Technical Errors
We do our best to be accurate but occasionally mistakes do occur. We are not responsible for any typographical, photographic or technical errors. NOTE: Products and packaging depicted may differ from stock available at time of shipment; we reserve the right to substitute equivalent items.
Return Policy
All purchases are final, unless product is defective. Defective products are exchanged or repaired at Rocstor.com at its discretion within 30 days from receipt (no refunds or credit). All non-defective product returns for credit or exchange are subject to a minimum 20% restocking fee, and must be completed within 7 days after the order has been received. NO RETURNS ACCEPTED WITHOUT A RETURN AUTHORIZATION (RA) NUMBER. RA numbers are valid for ten (10) days after issue. All RA numbers must appear on the shipping label. Write the RA number on a separate paper and tape it on the box you are returning. DO NOT MARK THE ACTUAL BOX. Shipping charges will not be refunded. To request a return authorization number, call our Customer Service Dept. +1.848.727-7000. The RMA number is good for only one (1) item and must match the product authorized for return. All products (unless noted on our site) are sold with the full manufacturer’s warranty. The warranty period and service varies by manufacturer and product. Extended warranties are through Rocstor.com . Please contact Rocstor.com if you are interested in purchasing an extended warranty. In order to receive full credit, your purchase must be returned with shipping pre-paid. All items must be in “as-new” condition, in original packaging and with all warranty cards, manuals and accessories. Any discrepancies could result in a delay or partial forfeiture of your credit. International Purchases: For defective products, the customer pays all freight, transportation, and additional charges to return the product to our distribution center. We are not responsible for any customs fees, taxes, regulations, or restrictions of products entering foreign domain or being returned to the United States.
Warranty Disclaimer
See Warranty Section.. All trademarks or service marks are property of their respective owners.
Manufacturer Warranty
See Warranty Section..
More Info
Policies and item availability subject to change without notice. Rocstor.com,Online are not responsible for late or delayed shipments or system failures. Title to items being purchased is retained by Rocstor.com until items are paid for by the purchaser and at that time title passes to purchaser. If you purchase items for export, you must obtain from the Federal government certain export documentation. Some products are not available for sale to all countries. All trademarks and registered trademarks are used to benefit and without intent to infringe on the mark holder. Rocstor.com,Online logos are trademarks of Rocstor.com
International Policy
Placing an order for shipment outside of the United States constitutes an acceptance of the above and an agreement to abide by our policies.
International Payment Method
All overseas customers must pay via bank wire transfer, Amazon Payment, Paypal, or Credit Card Payments that are governed by Paypal terms and conditions. For Paypal, Amazon Payment, please order online.
Restricted Products
Rcostor will not sell some of its products internationally. Please register your Rocstor Products at www.rocstor.com